Your privacy is cili44's top priority. This document transparently explains how we collect, use, store and protect the personal information of every member using our platform in Malaysia.
Every step we take in managing your personal data is handled with full responsibility, transparency and in line with industry best practices.
All data transmitted between your device and cili44's servers is protected by 256-bit SSL encryption. Your personal and financial information cannot be intercepted in transit.
Cili44 does not sell, rent, or disclose your personal information to any third party for commercial purposes. Your data belongs to you, not to us as a business asset.
All member information is stored on servers protected by multi-layered firewalls, strict access controls and continuous monitoring to prevent unauthorised access.
Only cili44 staff who require access to specific data for their role are authorised to do so. All access is logged and periodically audited to ensure there is no misuse.
Cili44's identity verification (KYC) process is conducted through secure, encrypted channels. Your identification documents are stored in a protected environment and deleted once verification is complete.
Cili44 members have the right to access, amend, or request deletion of their personal data at any time. We provide easy, responsive channels for all privacy-related requests.
By using the cili44 platform, you are entrusting us with your personal information. We do not take this responsibility lightly. This Privacy Policy is written in plain language so you know exactly what we do with your data — no confusing language, no hidden terms.
This Privacy Policy ("Policy") is published by cili44 ("we", "Platform", "company") and applies to all individuals who access or use the website, mobile app, and any services provided by cili44.
This document explains in detail how cili44 collects, processes, stores, uses, and protects your personal information in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international industry standards.
By registering a cili44 account, you confirm that you have read and understood this Privacy Policy and agree to how we manage your personal data as described herein. If you do not agree, please discontinue use of our platform.
This Privacy Policy applies to all cili44 users regardless of location, but is specifically designed with the needs and rights of members based in Malaysia in mind.
Cili44 only collects data that is strictly necessary to provide you with a safe, seamless, and quality service. Below are the categories of data we collect:
| Data Category | Examples of Information | Purpose of Collection |
|---|---|---|
| Personal Identity | Full name, date of birth, identity card number | Account verification & KYC |
| Contact Information | Email address, phone number, residential address | Communication & Notifications |
| Financial Data | Bank account number, bank name, transaction history | Deposit & Withdrawal Processing |
| Technical Data | IP address, device type, web browser, operating system | Security & Fraud Detection |
| Usage Data | Gaming history, login times, platform activity | Service improvement & responsible gaming |
| Communication Data | Support chat records, complaint emails | Issue resolution & service records |
We do not collect sensitive data such as medical information, religious beliefs, or political views. All data collection is conducted transparently and only for legitimate purposes.
The personal data we collect is used solely for legitimate purposes directly related to the provision of cili44 services. We do not use your data for any other purpose without first obtaining your consent.
Cili44 only uses data that is strictly necessary for each purpose. We do not retain data longer than needed and continuously review our requirements for the data we hold.
Cili44 understands that your trust depends on how we handle data disclosure. We do not share your personal information with third parties arbitrarily. Disclosure only occurs in the following situations:
In all data-sharing situations, cili44 ensures that recipients are held to data protection standards equivalent to or higher than our own. We do not permit third parties to use your data for their own marketing purposes.
Cili44 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of the cili44 platform. Third-party cookies are not used for behavioural advertising based on your activity outside our platform.
Cili44 continuously invests in the latest security infrastructure to ensure your personal data is fully protected. Key security measures we employ include:
While cili44 employs the strongest technical safeguards, your account security also depends on your own actions. Use a strong password, enable 2FA, and never share your login credentials with anyone.
As a cili44 member, you have the following rights regarding the personal data we hold. We are committed to fulfilling every request within a reasonable timeframe:
You have the right to request a copy of all personal data we hold about you at any time.
You may request that we correct or update any inaccurate or outdated personal data.
You have the right to request deletion of your personal data, subject to applicable legal obligations.
You may object to the processing of your data for specific purposes, including marketing communications.
You may request your data in a machine-readable format for transfer to another platform.
You have the right to request restriction of your data processing while any dispute or review is ongoing.
To exercise any of the above rights, contact the cili44 privacy team via our support email. We will process your request within 14 business days and notify you of the action taken.
Cili44 only retains your personal data for as long as necessary to fulfil the purpose of collection or as required by applicable Malaysian law. Below are our retention guidelines:
Once the retention period expires, data will be securely deleted or anonymised using approved methods. Data that is no longer required will not be retained, even if it contains no sensitive information.
Cili44 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or technological developments. Any changes made will take effect immediately upon the latest version being published on this page.
For significant changes that affect how we use your data, cili44 will endeavour to notify you via your registered email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after such changes constitutes your consent.
We recommend reviewing this Privacy Policy at least once every six months. The "Updated" date at the top of this page indicates when the last changes were made.
If you have any enquiries, concerns or wish to exercise your privacy rights, cili44's dedicated data privacy team is ready to assist you. We take every privacy-related enquiry seriously and will provide clear, accurate responses.
When contacting us regarding privacy, please provide your account number, request type, and relevant details so we can process your request quickly and accurately.
Your data is protected. Your gaming is secure. cili44 builds trust through action, not just promises. Register today and enjoy a responsible gaming experience alongside thousands of members across Malaysia.
Have questions about privacy? Check FAQ us or contact 24/7 support.